Returns & Exchanges

Your experience is our reward!

We attempt to deliver the best and hope to create a satisfactory and unique experience for you all. However, if you are not 100% satisfied with your purchase, we ensure exchange to make sure you are served with the quality you trusted us with.

We guarantee full refund within 8-10 working days for all orders that fall under any of the given cases mentioned below:

Changed your mind before billing?

Not a problem, we care for your choice. We ensure refund for any cancellations before billing.

What do I do if my order goes out of stock?

Error: Out Of Stock!

For orders which are no more in stock, we ensure refund for the same to keep your experience hassle free.

Placed an Order but it failed quality check?

Quality always comes before quantity for us!

We ensure final inspection of the product prior to deliveries. In case the order fails quality check, full refund will be initiated for the articles ordered.

We attempt to ensure customer satisfaction. We are ready to go that extra mile to make sure you keep what you love. To ensure a smooth and efficient exchange services we have carefully laid down our exchange policies:

Can I exchange Fresh as well as Discounted products?

We don’t discriminate!

Da Milano accepts exchange for all products, Fresh and Discounted, in the cases as mentioned below.

What do I do in case of a wrong size?

Price for Size!

We ensure easy exchange for customers facing problems with the size of the articles delivered.

What do I do if I am not fully satisfied with my purchase?

Every product is special. However, if you are disappointed with the color or style of your purchase, we ensure easy exchange to make sure we deliver the product of your needs.

What do I do if I received defective/wrong product?

Guaranteed exchanged for all wrong/defective products.

How can I exchange a product?

In order to ensure that the exchange process is easy and informative. We have designed a way to keep it simple. For any requests for exchange kindly e-mail us at online@damilano.com and exchange the product at our store within 14 days from the date of delivery.

Terms and Conditions

We ensure that all exchange requests made within 48 hours for wrong/defective products are dealt with utmost efficiency. However, any request for exchange for the aforementioned cases post 48 hours is subject to denial.

Exchange against articles priced similar or higher than the originally purchased article is applicable for all order. In case the customer choses to exchange the originally purchased article for an article priced below that of the original, the balance between the two will be credited to customer’s wallet.

Da Milano ensures exchange/return of articles in their original state along with bills, tags, and packaging according to the guidelines as stated. In case the same in not ensured, we reserve the right to deny exchange.

Reverse pickups will be initiated by us in case of wrong/defective products.

All the exchange requests will be initiated within 24-48 hours after the shipment has been returned to its origin and has undergone the quality check successfully.

FAQs

Q) Bought the wrong size?

We ensure easy exchange for customers facing an issue with size. However, as exchange is subject to availability. If the same article is unavailable in your size, full credit equivalent to the product will be initiated to your wallet.

Q) Exchange policies for products under discount?

We provide flexibility to exchange the products under discount. Customers can exchange a discounted article for a variation of the same article to retain the discount accepted during original purchase. In case of exchange for a new article, the previous discount will not be valid. Only the ongoing offers/discounts of the new article will be applicable.

The discounted products will not be refunded. The discounted products can only be exchanged with a product with the  same price or higher price within 3 days of delivery.

Exchange of unused goods permitted within 14 days of purchase with original bill.
Refund permitted within 7 days.

Exchange on reduced items allowed within 3 days. No refund.

Exchange applicable only one time.